Warranty period

Our products come with a 1-year warranty from the date of purchase. If you register the product, the warranty is extended to 2 years from the date of purchase.

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Under warranty, we decide whether to repair the product or replace it with a new one. The warranty period published on our website is the one that applies. If a period printed in a product manual differs from this page, this page governs. If the product's manufacturer is located outside the United States, service is handled as an international warranty case, described under shipping below.

How the warranty period is counted

• Standard shipping: counted from the day after delivery.
• Expedited shipping: counted the same way, from 00:00 on the day after delivery.

Example: if your order is delivered on the 10th, the warranty period starts at 00:00 on the 11th. If no delivery record is available, we count from the ship date plus two days.

Repairs do not extend the warranty

The warranty period is not extended or restarted by a repair, by a completed service, or by any other service we provide. Parts fitted to the product are covered until the product's own warranty ends.

Example: a product bought on January 1, 2026 is covered until January 1, 2027. If it is repaired or replaced under warranty on October 1, 2026, coverage still ends on January 1, 2027 and does not restart. If the product was registered, that date is January 1, 2028.

How replacements work

When providing warranty service, we reserve the right to replace a product instead of repairing it. A replacement is provided at no charge, based on the current value of the product you bought, as the same model or a comparable or newer one. The replacement carries the remaining warranty period of the original product.

Parts removed from a product during warranty service become our property.

How to request warranty service

If you need warranty service or a repair once the 30-day return window has passed, email support@grantclassic.com first and our support team will send you the request form.

We can only process warranty cases that have a completed request form. If a product is sent back without one and goes missing in transit, we are not able to take responsibility for it. If you are not sure whether a product is still in warranty, contact us before sending anything back.

What you need to provide

Under the warranty terms, you must show proof of the original purchase when you send a product in for service (an original or a copy, such as the order number, receipt, packing slip, or product packaging), so that we can establish the delivery date or the most recent purchase date. Without it, we cannot carry out warranty service.

Please include the warranty card provided on this site in the box with the product, along with the following. Without them we may not be able to process the case:

• Reason for the repair
• Order number
• Contact name
• Contact phone number
• Contact address

If a repaired product is returned to us because nobody accepted the delivery, the second shipment is at your cost, and our support team will arrange it with you.

Turnaround time

Warranty service takes 7 to 14 business days, counted from the day the product reaches us, excluding weekends and public holidays. All service is handled by mail; we do not have a walk-in repair counter.

Shipping for warranty service

• Warranty service within the United States: we cover shipping both ways during the warranty period.
  (For the C300, C600, the pet camera, the LuxVault vacuum sealer, and TITANSHIELD, you cover the cost of sending the product to us.)
• International warranty: you cover shipping to us and any international shipping charges. We cover return shipping once service is complete.

What the warranty does not cover

Even within the warranty period, a product is not covered in any of the following situations:

1. There is no order number for the product, or the serial number does not match the product or its packaging.
2. Damage from use that does not follow the manual or the product page, including crushing, dropping, moisture, immersion, rain, foreign objects entering the product, and missing parts.
3. Scratches, wear, and paint loss on the housing or on parts reachable without disassembly, caused by normal use.
4. Damage caused by non-original accessories or by connecting incompatible devices.
5. Damage caused by a natural disaster or another external force outside anyone's control.
6. Disassembly, modification, or repair by anyone we have not authorized.
7. Minor cosmetic variation that does not affect how the product works.
8. Damage, defects, or failures caused by improper power, improper installation, connecting incompatible equipment, exceeding the voltage stated in the manual, using incompatible batteries, disregarding the cautions, instructions, or specifications in the manual, or by neglect and misuse.
9. Using a household product for commercial or industrial purposes, or using it on a boat, in a car, or in another moving vehicle.
10. Natural aging of a water-resistant product, or moisture ingress and water entry caused by how the product was handled.
11. Where we determine that the purchase date has been altered (including destroyed or removed), the serial number has been changed or corrected, the product was repaired by an unauthorized third party, or the product does not use original parts, or where the fault was caused by unauthorized repair or non-original parts.
12. We test the product and find no fault.

Consumables and accessories are not covered: consumable items inside or outside the product (such as batteries and cables) and items supplied with it other than the product itself (such as the box and the manual).

Paid repairs outside warranty

• If a product is within its warranty period but testing shows the fault is not covered, we will quote you first and carry out the repair for a fee once you approve it. Where testing shows the fault is not covered, a diagnostic fee and return shipping apply, quoted to you before any work starts.
• For products past their warranty period, we will quote you first and carry out the repair for a fee once you approve it. If you decline the quote on an out-of-warranty product, a diagnostic fee and return shipping apply.
• Repair charges cover diagnosis, parts, labor, and shipping.
• Water-resistant products, and products past their warranty period, cannot be repaired.
• Our service center contacts you before opening a repair order, tells you the likely cost, and asks whether you want to go ahead.
• Parts fitted during a paid repair are covered for three months from the repair date.

If the service center determines that a paid repair is needed and you decide not to proceed, and the product is then not collected, not accepted, or not responded to for 30 days after we notify you, we are no longer responsible for storing it and may dispose of it.

Other things to know

• Back up your data first. When you request warranty service, it is your responsibility to back up anything important beforehand. Data is lost when parts are replaced or software is updated during service. We do not back up data and cannot guarantee that data or settings will be intact.
• Give us contact details that work. Please tell us right away if your contact details change during service. If we cannot return a product because of something on your side, and you decline to collect it or cannot be reached after we notify you, we treat the product as abandoned and may dispose of it.
• If a product turns out to have no fault or defect after warranty service, we may charge a reasonable amount for labor and shipping.
• Where a repair or service is delayed, cannot proceed, or cannot be completed for reasons outside our control (including but not limited to parts being unavailable or shipping delays), or where a claim is not about the product itself, we are not liable for it.
• The collection, processing, and use of your personal information is governed by the grantclassic Inc. Privacy Policy.
• The warranty period and service method for all of our products follow what is published on our website, and can change without separate notice.

By sending a product to us for warranty service, you accept the warranty terms above.

Still have questions?

Email support@grantclassic.com. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, excluding federal holidays.