Terms of service

These terms are the agreement between you and grantclassic Inc. ("we", "us", "our") covering your use of this website and any purchase you make on it. Please read them before you use the site. By creating an account, placing an order, or otherwise using this site, you confirm that you have read, understood, and accepted these terms in full.

You can read these terms at any time before you place an order, and you can print or save this page for your records.

1. Store information

• Store operator: grantclassic Inc.
• Designed in California
• Website: www.grantclassic.us
• Support email: support@grantclassic.com
• Support hours: Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, excluding federal holidays
• Email is the fastest way to reach us. We do not offer phone support.
• Return and service addresses are sent to you by email when a return or warranty case is opened.
• We aim to reply to every message within one business day.

2. Your account

• Please give accurate, complete information when you register, and keep it current if anything changes.
• Keep your username and password to yourself. Do not share, transfer, or lend your account to anyone else.
• Activity carried out with your username and password is treated as your own, and you are responsible for it, except where the cause is something we are responsible for.
• If you believe your account has been used without your permission, or you have any other security concern, contact us right away and we will help.

3. Product information and pricing

• Product names, specifications, images, prices, and descriptions on this site are an invitation to order, and they form part of this agreement.
• Product photography can differ from the item in your hands because of lighting and display color settings. The item shipped to you is the reference.
• Prices are shown in US dollars. Sales tax, where it applies, and any shipping charge are calculated and shown at checkout.
• Promotions run on the conditions, dates, and scope published on the promotion page.
• If a system error, human error, or another cause outside our control results in an obviously incorrect price or description, we will correct it as soon as we notice and tell you directly. Before an order is accepted, either of us may cancel it.

4. Orders and order acceptance

• Submitting an order on this site is an offer to buy.
• A contract of sale is formed only when we have checked the order details, stock, and payment status and sent you an order confirmation.
• Before an order is accepted, we may decline it if an item is out of stock, if a listing was wrong, or for another legitimate reason. Any payment already taken is refunded in full, with no fee.
• We accept personal orders only, not orders placed for resale. If an order is unusually large, we may contact you to confirm it before accepting it.

5. Payment

• The payment methods available on this site are the ones shown at checkout, which typically include major credit and debit cards.
• We do not offer cash on delivery. Every order is paid for in full before it ships.
• If you use a payment method that does not settle immediately, please complete payment within the window we give you. Orders that are not paid in time are canceled automatically.
• A receipt is emailed to you for every order.

6. Shipping and delivery

• We offer standard shipping and expedited shipping within the United States.
• Shipping charges, the free-shipping threshold, and estimated ship dates are set out in our Shipping Policy, and the amount shown at checkout is the one that applies.
• Pickup at a store or a carrier location is not offered on this store. Please give us a delivery address and a phone number the carrier can reach.
• If an order is refused or comes back to us undelivered, we refund it and may deduct the shipping we paid. Where that happens, we will discuss it with you first.
• If delivery is delayed by weather, a public health event, carrier operations, or another cause outside our control, we will let you know as soon as we can and help you get it resolved.

7. Returns and cancellation

• As a matter of store policy, you may return an item within 30 days of delivery, without giving a reason.
• The return window is for checking the item, not for trying it out over time. Please keep the packaging and accessories complete while you decide.
• A small number of items cannot be returned. Where that applies, it is stated clearly on the product page. Everything else is covered by the 30-day return window.
• How to send an item back, refund timing, and the rest of the detail are in our Refund Policy.

8. Defects and warranty

• We stand behind the products we sell. If an item arrives defective, incomplete, or incorrect, email support@grantclassic.com as soon as you can after delivery.
• Our products come with a 1-year warranty from the date of purchase. If you register the product, the warranty is extended to 2 years from the date of purchase.
• What the warranty covers, how the period is counted, what is excluded, and how to send a product in for service are in our Warranty Policy.
• The warranty is an additional service we provide. It does not affect any rights you have under law.

9. Intellectual property

• The trademarks, logos, text, images, video, audio, layout, and code on this site are owned by grantclassic or by the rights holders who licensed them to us.
• Without our written permission in advance, you may not copy, publicly transmit, adapt, distribute, or otherwise use them in a way that infringes those rights.
• If you post a review, photo, or other content on this site, please make sure it does not infringe anyone else's rights. You agree that we may use that content for marketing and for running our service.

10. Acceptable use

When you use this site, you agree not to do any of the following:

• Give false information, or use someone else's identity or payment method.
• Use bots, scrapers, or other automated means to harvest data from this site in bulk, or otherwise interfere with the site running normally.
• Distribute malware, attempt unauthorized access, or otherwise put this site or other users at risk.
• Break the law, or infringe anyone else's rights.

If you do any of the above, we may suspend or end your access to the service, and we reserve our legal remedies.

11. Limits of our responsibility

• We take reasonable care to keep this site running properly, but we cannot promise that network transmission will never be interrupted or produce errors.
• If the service is paused for maintenance, equipment failure, a network outage, or another event outside our control, we will post a notice and restore it as quickly as we can.
• Nothing in these terms excludes or limits any responsibility we have under consumer protection law that cannot be excluded or limited by agreement.

12. Personal information

The purposes for which we collect, process, and use your personal information, the categories of information involved, how long we keep it, where it is handled, and the rights you can exercise are set out in our Privacy Policy, which forms part of these terms.

13. Changes to these terms

• We may revise these terms when the law changes, or when our operations or services change.
• Revised terms are posted on this page with an updated date. If a change materially affects your rights, we will also tell you by email or by a notice on the site.
• A change to these terms does not affect a contract already formed before the change. Orders you have already placed stay under the terms that applied when you placed them.

14. Questions, complaints, and disputes

• For any question, comment, or complaint, email support@grantclassic.com. We reply as quickly as we can after we receive it.
• If we cannot reach an agreement together, you may also contact your state attorney general's consumer protection office, or use any other dispute resolution route available to you.

15. Governing law and venue

• These terms, and any dispute arising from them, are governed by the laws of the State of California, without regard to its conflict of laws rules.
• Unless the law requires otherwise, any lawsuit arising from these terms will be brought in the state or federal courts located in California.