Shipping policy

Shipping methods and rates

Which shipping methods can I choose?

This store offers standard shipping and expedited shipping, with delivery within the United States.

• Standard shipping: delivered to your address by a national carrier, with tracking by email once the package leaves us.
• Expedited shipping: the same carriers on a faster service level, where it is available for your address.

Every order is paid in full before it ships. When your package arrives, there is nothing further to pay.

Carriers deliver packages only. They cannot collect payment or handle returns and exchanges. If there is anything wrong with what you received, contact grantclassic Inc. support directly.

How is shipping calculated?

Orders above a set product total ship free. Below that total, a shipping charge applies depending on the method you choose:

• Standard shipping: rate shown at checkout.
• Expedited shipping: rate shown at checkout.

The amount calculated at checkout is the one that applies. The free-shipping threshold can change with promotions we announce from time to time, and the promotion page is the reference. Order totals cannot be combined across orders.

What happens if a package is refused or cannot be delivered?

Once an order has shipped, a package that is refused or left uncollected is noted on your account, and the shipping we paid is deducted from your refund. Two or more of these on the same account may mean we can no longer ship to it.

Carriers may call you when they attempt delivery, so please keep your phone reachable. If three delivery attempts in a row cannot be completed, the order is canceled automatically.

Do you ship to Alaska, Hawaii, and US territories?

Yes. Delivery to Alaska, Hawaii, and US territories takes longer than the contiguous United States, and the rate shown at checkout applies. Thank you for your patience.

Ship dates and delivery times

How soon will my order arrive?

• Standard shipping: an order placed today typically ships the next business day and arrives a few business days later.
• Expedited shipping: an order placed today typically ships the next business day and arrives sooner than standard.

We do not ship on Saturdays, Sundays, or public holidays. The times above are the fastest case. Actual delivery varies with carrier conditions, and we cannot guarantee a delivery date. During busy periods, ship times follow the notice posted on the site.

How do I track my package?

Sign in and open Orders to follow your package. Order statuses mean:

• Processing: we are confirming the order
• Confirmed: the order is accepted and has shipped, and can no longer be canceled
• Completed: the package has been delivered
• Canceled: the order was canceled

Package pickup and held deliveries

How do I pick up a package that is being held?

Pickup at a convenience store or partner storefront, offered in some other markets, is not offered on this store. Every order is delivered to the address you give us.

If a carrier cannot complete delivery, it may hold your package at a nearby facility, and the notice it leaves says where. Packages are released to the named addressee, so bring photo ID that matches the name on the label.

Carriers hold a package for a limited number of days before returning it to us, so please collect it within the period stated on the carrier's notice.

What if I do not collect it in time?

Once the hold period passes, the package comes back to us, the order is canceled, and it cannot be re-sent. If you still want the item, please place a new order.

Please note that after two undelivered or uncollected orders, we may limit future orders on your account to prepaid online payment. Thank you for helping us keep shipping costs down.

Can I change where the package is held?

Not through us. Once a package is with the carrier, the delivery address and any hold location are set by the carrier's system and cannot be changed here.

If your order has not entered packing yet, you can cancel it and place a new one with the correct address.

Can the hold period be extended?

Not through us. The hold period is set by the carrier as part of its own operating rules, and it cannot be changed on request. Thank you for understanding.

I did not receive a delivery or hold notification

A notification goes out on the day the carrier records the delivery or the hold. If you collected the package before the notice was sent, no further notice follows.

If no email arrived, it may be a network issue, a full mailbox, or a mail server rule, so check your mailbox settings and your spam folder. If a text message did not arrive, it may be signal, a full message inbox, or a setting on your number that blocks commercial messages, which your wireless carrier can confirm.

You can also sign in and open Orders to see the current shipping status.

I already have my package but still received a reminder

Reminders are sent automatically so that nothing is left waiting past the deadline. If you already have the package, you can ignore it.

What does "returned to sender" mean?

It means the carrier could not complete delivery and sent the package back to us. When that is reported, the order is canceled automatically and our support team emails you, so please place a new order if you still want the item. We are sorry for the inconvenience.

The carrier location says they do not have my package

If you received a notice and went on the date it gave but could not collect the package, contact our support team so we can trace where it went.

A notice means the carrier's system recorded the package as received at that location, so when this happens it is usually a handover error or a lost package.

The pickup location is temporarily closed

Contact our support team and we will help you sort it out.

Changing or canceling an order

Can I change the items, update the address, or cancel my order?

• Changing an order: an order cannot be edited by you once it is submitted. If something needs changing, leave a note on the order.
• Canceling an order: while the order is still ahead of the Confirmed status, leave a note on the order asking us to cancel it.

Orders ship in the color, style, and size selected at checkout, so please check them before you order. We cannot change order contents through order notes. If you cancel and reorder, stock is whatever the product page shows at that moment.

Still have questions?

Email support@grantclassic.com. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, excluding federal holidays.