Refund policy
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30-day return window
As a matter of store policy, you may return an item within 30 days of the delivery date. Requests made after 30 days cannot be accepted.
Please note that this window is for checking the item, not for trying it out over time. The item and its packaging must come back new and complete, with no wear (seals, security tabs, clear stickers, zip bags, film, the product itself, accessories, and printed material all included). Please do not write on or stick anything to the product packaging. The outer box is part of the product, so if the packaging is missing or damaged, a restocking fee applies.
To keep things moving, we issue refunds rather than exchanges, except for defective items, and each order can be returned once.
Damaged, incomplete, or incorrect items
If an item arrives damaged, incomplete, or is not what you ordered, tell us within 30 days. Requests made after 30 days cannot be accepted.
- Whether an item is defective is determined by our inspection team. An item that cannot be used correctly because of how it was handled is not a defect.
- Damage to the outer shipping carton caused in transit is not a product defect.
We are sorry if something arrived in poor shape. To get it sorted quickly, email support@grantclassic.com with a description of the problem, and our support team will take it from there.
Restocking fee
Returned items are inspected on arrival, and a restocking fee of 10% to 25% of the product value may apply depending on their condition:
- Confirmed unopened and unused: up to 10% of the product value.
- Confirmed opened and used: up to 25% of the product value.
- Items assessed as damaged through handling, or that cannot be restored to their original condition after use, cannot be returned.
Return shipping
Each order includes one free return. If you send more items back from the same order within the return window, return shipping is on you.
If a return brings the product total below the free-shipping threshold, the original shipping charge is deducted from your refund: the standard or expedited rate that applied to the order. Both the threshold and the rates are shown at checkout.
If the order included a free gift with purchase and the return drops it below that threshold, please send the gift back too. Promotions cannot be combined across orders.
How to start a return
- Email support@grantclassic.com to let us know what you would like to send back.
- Our support team will confirm the details with you and send return instructions.
- Once the item reaches us, we inspect it and, if everything is in order, refund you within 7 to 14 business days, to your original payment method or to an account you specify.
To avoid surprises, please check the item over before you send it back.
Still have questions?
Email support@grantclassic.com. Our support hours are Monday through Friday, 9:00 AM to 6:00 PM Pacific Time, excluding federal holidays.